We take the health and safety of our community seriously and want to remind you of the existing options available for deliveries. If you prefer a no-contact delivery or need to request one for health reasons* you can make that request today in the delivery instructions. Dashers may also reach out to you through a call or text message when you place an order to request a no-contact delivery as well.
If a no-contact delivery is requested, the Dasher will leave your food in a safe place and alert you when it’s ready for pickup. Here’s how this works if you’d like to request one:
- Add instructions. At checkout, update the “Delivery Instructions” section with your request for a no-contact delivery and with details about the drop-off location. Please be specific about the location and instructions.
- Text your Dasher. When your Dasher is assigned select the option to text your Dasher. In the message, remind them of your request and consider sending a photo of the drop-off location.
- Dasher will confirm drop-off. When your Dasher arrives, they’ll text you that they’ve left your order at the requested drop-off location. You’ll also receive a message in-app that your order has been delivered.
We are testing enhanced drop-off options for customers that are coming soon to our app and website. We’ll roll these out in the coming days and will continue to communicate with you during this evolving situation.